索 引
以下所标页码为英文原书页码，见本书每页边上的标码（边码）;斜体数字表示专栏
Italic page references indicate boxed text.
Abolitionist views of public interest, 70 Access for citizens,63
Accountability
Burke's views on,134-135
causal responsibility and,127 complexity of,119,126,134craftsmanshipand,122
customers and, citizens as,60-61 democracy and,7,121
Dimock's (Marshall) view of,125 external controls and,120,122-125Friedrich-Finer debate on,120-125,128Maass and Radaways view of,126-127New Public Management and,131,133-134
New Public Service and,119-120, 131-138
Old Public Administration and,7,120, 129-130
paradox of,137
political, 129 professionalism and,122in public administration,120,125-129of public administrators,57,88in public law,133
in public service,119-120
questions of.120
Adams, Roy,166-167
Administration.See Government; Public administration
Administrative man,9,11
Administrative Procedure Act (1946),130 Administrative State, The(Waldo),161Administrators. See Public administratorsAdopt-an-Indicator Program,137Agency,paradox of,137
Agency theory,20-21
Alachua County (Florida),162 Albrecht,Karl, 59Alford,John,113-114
Alfred P.Sloan Foundation, 190
Alienation of citizens,33-35 Altruism,30
American Society for Public
Administration(ASPA),6,70
AmericaSpeaks 21st Century Town
Meeting model,188
Anti-federalists,48
Appleby, Paul,6-7,56,72,78-79 Arena settings for decision making, 149Argyris,Chris,36-38
Aristotle,46-47,49,55,116
Art at Work project, 40
Arts and engagement of citizens,40,179 Athenian Oath,54-55
Australia,15-16,21-22,60
Bailey, Stephen K.,56
Barber, Benjamin,45,50-52,99-100
Barzelay,Michael,59-60
Behn,Robert,138 Belgium,60Bellah,Robert,95Benhabib, Seyla,101Bennis, Walter,140Berkeley (California), 177Berry.Jeffrey M..80
Between Facts and Norms (Habermas),
101 Blame,paradox of,137Blight Busters program,104Block,Peter.175Bloomberg, Michael, 190Booher, E.D.,49-50Boston Foundation,154Boston, Jonathon,14-15,21Boston(Massachusetts),154Bottom-up models,108Bouckaert, Geert,15Box,Richard,32Boyatis,Richard,152-153Boyte, Harry C.,31-32British Columbia Public Service,167Brudney, Jeffrey L.,114Bryson,John,148-150Buchanan,James,30Buckeye(Arizona),181Bureaucracy,26,143,157-158,161Bureaucratic Responsibility (Burke),134-135
Burke,John,108,134-135 Burns,James MacGregor,145-146,
Business, government run as,3,13
Calgary (Canada),87 Callahan, Kathie,178Carbon Diet clubs,115Carpini, Michael,187Cassinelli, C.W.,69Catalytic Leadership (Luke),150Catlaw, Thomas,172,180Cayer,N.Joseph,134Center for Digital Stories,177Chapin,Linda,36Charrettes,102Chicago(Illinois),87Choice of citizens,63Chubb,John,144CIPA project,178,190-193Citizen councils,179-180
Citizen engagement approaches, 171.See also Engagement of citizens
Citizen Engagement Division(Ventura, California),173
Citizen Governance(Box),32
Citizen-Initiated Performance Assessment
(CIPA) project, 178,190-193
Citizen panels,177
Citizen participation.See Participation
Citizen Performance Team(PT), 190-191
Citizen surveys,174-175
Citizens. See also Engagement of citizens;
Participation; Self-interest
access for, 63
action and,35,47-48
alienation of.33-35
Aristotle's view of,46-47
choice and.63
civic virtue and,31
confidence of.74
consumerism and,59-60,63-64
as consumers, 58-64 coproduction and,113,117-118,178as customers,45,58-64
discourse and,42-43
government and, involvement in,50-54,
94-98
information and.63
interests of,63
leaders and, gap between,50
in New Public Service,64
Pococks view of,46 policy and, 95-96powerless feeling of,35
Prangers view of,52
public administration and,81
public administrators and, 36,45
public administrators as, 56
public good and,52
public hearings and, 49-50
quality service for,61-64 representation and,63role of,49-50
Rousseaus view of,47
serving.45
state and,27-30
trust of,45,67,74
virtuous, 54
Citizen's Charter movement (Great
Britain),16,60
Citizens Jury, 178
Citizenship. See also Democratic citizenship
active,50,52,84
civil society and,34-35
Cooper's view of,56-57 defining,27,46-48deliberation and,30-31democracy and,27educative argument of,53-54entrepreneurship and, value over, 83ethical argument of,46-50
Evans and Boyte's view of,31-32 government and,82high,49,116
integrative argument of,52-53 justice and,30
legal definition of,46,58-59
low,49
participation and,30
public administration and,32,56 public interest and,83
public service as extension of, 54-57 public spirit and, 30role of,56
schools of,56
symposium on,32,187
theories of,32,46-49
Walzar's view of,53
Wolin's view of,52-53
City councils,6
City government, 6. See also
Government; specific city name
City managers,6
Civic Alliance to Rebuild Downtown
New York,188-190
Civic education,103
Civic engagement approach, 50.See also
Engagement of citizens
Civic Engagement Initiative (University of Southern California),187
Civic Engagement Magazine,186
Civic interests,31
Civic Practices Network,186
Civic pride,103
Civic responsibility. See Responsibility
Civic virtue,31,46,54-55
CIVICUS World Alliance for Citizen
Participation,186
Civil Rights movement,33
Civil society,32-36
Cleveland, Frederick,7
Cleveland, Harlan,85
Client and client service,58,61
Cline, Kurt D.,109
Clinton,Bill,19
Cocci, Manuella,196,199-201
Cochran,Clarke,68-70,72
Collaboration,45,103,133
Collaborative organizations,180-183
Collective model,72
Common Cause,140
"Commons"problems,73
Communicative action theory,101
Community models,32-36
Competition,144
Consultation,98
Consumerism,59-60,63-64
Consumers, citizens as,58-64
Cook,Fay,187
Cook, Thomas,107
Cooper,Terry,48,56-57,114,128-129,
134,187
Coordination through unity of command
principle,142
Cope,Glen,132
Coproduction,113,117-118,178
Council-manager form of government,6
Courts settings for decision making,
149
Creating Sustainable Workplaces and Organizations”(brochure),168Creighton,James,187Crosby,Barbara,148-150Crothers,Lane,154
Culture, organizational,161-162
Customer satisfaction,58-61
Customer service,60,64
Customers, citizens as,45,58-64
Dahl,Robert,11,25,36,71
Dance of Leadership, The (Denhardt and Denhardt),153
Decatur(Georgia),121,182
Declaration of Independence,U.S.,48
DeLeon,Peter,97,114
Deliberation
citizenship and,30-31
discourse and,101,176-178 engagement of citizens and,31,66,176-178
evaluating cases of, 31
function of,30-31
Deliberation (continued) participation and,99-100public spirit and,30-31Deliberative Polling⑧ process,66Delray Beach (Florida),52Democracyaccountability and,121citizenship and, 27communication in, genuine,100-101deliberative,100discourse and,99-100distributed,176efficiency and.8government and,3,30,87morality and,51pluralism and,71public interest under,69representative, critics of,101responsibility and,121U.S.Constitution and,48Democratic citizenshipalternative view of, 30citizen involvement and, building,50-54
civic virtue and,46 classical theory of,53defining,27-30ethical definition of citizenship and,46New Public Management and,93New Public Service and,27-32,94public choice theory and,27-30,164responsibility and,54-55role of citizens and,49-50theories of citizenship and,46-48Democratic morality,51Democratic participation. See
Participation
Democratic Services Department (New
Zealand),63 Democratic talk,99-100Denhardt, Janet V.,80,153Denhardt, Robert B.,39,153,206Denver(Colorado),117Derby (Kansas),117Des Moines Neighbors,190-191Dialogue. See DiscourseDialogue to Action process,100Dickson, William,159Digital stories,177Dimock,Gladys,125Dimock, Marshall,8,25,36,125
Discourse
authentic,100-101 charettes and,102citizens and,42-43deliberation and,101,176-178democracy and, 99-100
Dialogue to Action process,100 digital stories and,177engagement of citizens and,176-178essence of,101-102
Everyday Democracy and,100 focus groups,175in New York City Rebuilding project,187
in postmodern public administration,
42-43
public interest and,80
on racism,96
"rational,"101-102
Distinction between line and staff principle,142
Distortion, problem of,101 Dobel,Patrick,57Dobson,L.Douglas,107Dunn,Delmer D.,124
Durham(North Carolina),178 Dwivedi, O.P.,121,128
Economic interests and government,
87-88
Economic man,10-11
Educative argument of citizenship, 53-54
Efficiency
defining,163 democracy and,8in New Public Service,166-167public administration and,6-8,25,133as value and standard,11,21,133,158
Einsweiler, Robert,148-149
Engagement of citizens. See also Citizens; Participation; specific cases andexamples
age of,174 alternative approaches to,174-183arts and,40,179authentic,175,181-182citizen councils and,179-180citizen surveys and,174-175collaborative organizations and,180-183
decision and ideas generated by, 183
Engagement of citizens (continued) defining,173-174deliberation and,31,66,176-178discourse and,176-178fiscal crisis and,52global practices,195-201home owners associations and,179-180,181
Internet and,175-176 neighborhood-based organizations and,
179- 180
participatory organizations and,
180- 183
performance measurement of,178 practice of.186-187reasons for,171-173recommendations for,184-185service delivery and,178
small-group sharing of information and,
175
social media and,133,175-176
in Ventura(California),173
England, Robert E.,114
Entrepreneurship,83,91-93,95,
143-144
Ethic of Citizenship for Public
Administration, An (Cooper),56
Ethical argument of citizenship,46-50
Evaluation and Program Planning(1982 article),107
Evans, Sara M.,31-32
Everett,Ed,151
Everyday Democracy, 100
Executive management. See Leaders and leadership; Managers
External controls and accountability,120, 122-125
Farmer, John David, 101-102
Federal Economic Development
Administration project,105
Federal Surface Mining Control and
Reclamation Act,107
Federalist Papers Number 10,71
Feltey, Kathryn M., 94
Financial Management Initiative (Great
Britain),16
Finer,Herman,120-125
Fisher,F.,50
Fishkin,James S.,66,98-99,187
Focus-group discussions,175
Follett, Mary Parker,160-161
Forest for Every Classroom,A program, 194
Forums,101,149,176
Fox, Charles,101,110
France,60
Frederickson,George,40,61,115, 165-166
Friedrich,Carl,120-125
Friedrich-Finer debate on accountability, 120-125,128
Functional principle,142
Gaebler,Ted,16-19,23,59,91-92,112, 131,143-144
Gaius,46-47
Gardner,John,33-34,140 Gawthorp,Louis,95
Gettysburg Address,48 Gilmore,R.S.,133
Glaser, Mark,80
Global civic engagement, 195-201
Globalization,85
Goggin,Malcolm,106,109-110 Goleman,Daniel,152-153Golembiewski,Robert,37-39,167
Goodnow, Frank,75,105,130
Goodsell, Charles,81
Gore,Al,19 Governance,82-87,108,170.See also
Government
Government.See also Public administration; specific city name"better system performance"focus on,110
business and, running like,3,13
citizens' involvement in,50-54,94-98 citizenship and,82
coproduction and,113,117-118,178 council-manager form of,6customer-driven, 59defining,86
democracy and,3,30,87
democratic and social criteria and,
88-89
democratic participation and, 51 economic interests and,87-88entrepreneurial,91-93,95information about, providing,54in New Public Service,66-67,80,83-84
Government (continued)
participation and, 50-54,94-98, 103-104
public interest and, 64
public problems and, 65-66 quality service for citizens and,61-62roles of,83-89
self-interest and,27-30,48
social equity and, monitoring,87 standards and, legal and political,87-88
steering of society and,83-85,88,144 trust in,34-35,79-80
Government Is Us (King and Stivers),32
Government Performance and Results
Act,19
Grass-roots ecosystem management
(GREM) model,135-136
Gray,Joseph.36
Great Britain,16,60
Greenhouse gas emission reduction,115,
148
Group norms,160-161
Gulick,Luther,6-8,25,143
Habermas, Jurgen,100-101
Hall,John,89
Hall,Thad E.,109
Hambleton,Robin,187
Hamilton, Linda,80
Haque,Shamsul,136
Harmon,Michael,136-137
Harringay Online(Great Britain),176 Hart, David K.,94-95,166Hawke,Robert,16
Hawthorne experiments,159,163
Hays, Steven,167
Heifetz, Ronald,147
Heinrich,Carolyn,110
Herring, E.Pendleton,69,75-76
Hierarchy,157-158,161
Hill,Carolyn,110
Hobbes,Thomas,49
Holding Government Bureaucracies
Accountable (Rosen),130
Home owners associations (HOAs), 179-180,181
Homeless people issue,173
Hood, Christopher,13,21
Human behavior in organizations
concepts,key,157-160
Human behavior in organizations (continued)
culture and, organizational,161-162 democratic administration and,160-162group norms and,160-161
Hawthorne experiments and,159,163
New Public Management and, 164,
203-204
New Public Service and,164-169
Old Public Administration and,163 principal agent theory and,164public choice theory and,164suggestions boxes for employees and,
163
Human behavioral factors,159-160
Humanism, organizational,36-40
"Imagine"projects,87
Implementation of policy
current process,86 globalization and,85historical perspective,104-111market and,85
in New Public Management,112-114 in New Public Service,103,114-116in Old Public Administration,111-112public administrators and,103-104research on,106-111sports analogy of,84technology and,85
Implementation (Pressman and
Wildavsky),105-106
Implementation Theory and Practice (Goggin),106
In Search of Excellence(Peters and Waterman),59
Independence Mall (Philadelphia, Pennsylvania),195
Inducements-contributions model,9,26 Information,54,63,97-98
Ingraham,Melvin,129
Ingram,Helen,90
Innes,E.J.,49-50
Integrative argument of citizenship, 52-53 Inter-neighborhood committee (INC), 117International Association of Public
Participation (IAP2),173-174
Internet and engagement of citizens,
175-176
Interpretive approaches to knowledge
acquisition,41
Involvement of citizens.See Participation
Iowa's Citizen-Initiated Performance
Assessment,190-193
Italy, 199-201
Jacob Javits Convention Center,185 Jacobs,Lawrence,187
James Dexter home excavation (Philadelphia,Pennsylvania),195
Japanese-American community (California),194
Jefferson Center for New Democratic
Processes website,177-178
Jefferson, Thomas,48,54-55
Jensen,L.S.,133
Justice, 30
Kaboolian,Linda,13
Kantor, Rosabeth Moss,34
Kaufman,Herbert,206
Kearney, Richard C., 167
Kearns, Kevin,134
Kettl,Donald,14,19-20,85,132,143
King,Cheryl Simrell,23,32,94 Kirlin,John,86-87
Lacey,R.,133
Lambda values,21
Langlet, Lena, 196-198
Laslett,Peter,187
Lasswell, Harold,97
Lawler,Edward,167
Leaders and leadership
alternative model of,148-149
citizens and, gap between,50 developing,54
lessons for, practical, 147-148
Luke's view of,151-152
moral,147
need for,139,143
New Public Administration and,
143-144
New Public Service and,145-154,156
Old Public Administration and,141-143 perspectives on,changing,139-141power and,145-146
public problems and, solving,149-150 role of,103-114shared,140-141,148-154,168-169Thompsons view of,57transactional,146
Leaders and leadership (continued) transformational,141,145-147values based,145-148,153-154
Leadership Without Easy Answers
(Heifetz),147
Learning and Design Forum model,35
Leath, Jeffrey,195
Leazes, Francis J.,Jr.,133
Legge, Jerome S.,Jr.,124
Levine,Charles,116
Levitan,David,161
Lewis, Eugene,91
Lincoln, Abraham, 48
Linder, Stephen,107,110
Lippman,Walter.67
"Listening to the City"project (New York City),187-190
LocalCracy.org,176
Long,Norton,39
Los Angeles (California),35
Love, Janice,110
Lower Manhattan Development
Corporation(LMDC),187,189-190
Luke,Jeffrey,150-152
Lukensmeyer, Carolyn J.,173,187
Lynchburg(Virginia),96
Lynn,Laurence E.,110
Maass, Arthur A.,126-127
MacKenzie,J.S.,170
Madison,James,47-48,71
Managerialism,20-21
Managers. See Leaders and leadership;
Public administrators; Public
managers
Managing for Results movement,4 Mansbridge,Jane,30
Many Voices—One Community initiative,96
Manzanar National Historic Site (California),194
Market model,72-73,77
Marsh-Billing-Rockefeller National Historical Park educational program,194
Maslow,Abraham,161
Mastership of the public,123
Matthews, David,35
McCabe,Barbara,179
McGregor, Douglas,159,161,164
McKee,Anne,152-153
McSwite, O.C.,43,101-102
Memphis(Tennessee),87
Men, Management, and Mortality (Golembiewski),38
Mendocino(California),180
Menzel, Donald,107
Merchant of Venice, The(Shakespeare),
209
Metropolitan Area Planning Council
(Boston),154
Mill, John Stuart,47,49
Miller, Hugh,101
Miller,Trudi,77-78 Milward,H.Brinton,85-86
Mintzberg,Henry,61
Moneypenny, Philip,69,76
Montgomery Citizens Learning Academy (MCLA),54
Montgomery(Ohio),54
Montjoy, Robert,108
Mooney, James,142
Moral entailments,166
Moral entrepreneur, 95
Moral leadership,147
Morality, democratic,51
Morgan Hill(California),115,148
Mosher, Frederick,121
Motivational theories,159-160 Myers,R.,133
Nakamura,Robert,110
National Coalition for Dialogue &
Deliberation (NCDD),177
National Park Service (NPS) Civic Engagement initiative,193-195
National Performance Review (NPR),19 Neighborhood-based organizations(NBOs),179-180
Neighborhood Vital Signs,117 Neomanagerialism, 21-23New Deal,75
New Public Administration. See New Public Management
New Public Administration (Frederickson),40
New Public Management accountability and,131,133-134agency theory and,20-21as alternative to bureaucraticgovernance,26
Boston and,14-15
New Public Management (continued) competition and,144consumerism and,59-60coproduction in,113,117-118critics of,22-24customer satisfaction and,58-61debate of,22-24defining,12-13democratic citizenship and,93dominance of,206driving forces behind,4entrepreneurship and, 143-144governance and,84-89human behavior in organizations and,164,203-204ideas of, core,16-19implementation of policy and,112-114intellectual support of, 20-22issues of, core,14Kettl and,14leadership and,143-144managerialism and,21movement of,13
New Public Service and,24 new techniques and, implementing,22new values and,22as normative model for publicadministration and management,22Old Public Administration and,23-26organizational humanism and,36-40policy and,84-87public administration and, 26,39-40public administrators in,91-93,133-134
public choice theory and,10-11,21, 92-93
public interest and,76-78 public managers in,13-14,26public service ideals and,164-169rational model and, 20trend toward,203
New Public Service.See also specific cases and examples ofaccountability and,119-120,131-138argument for,204-205citizens in,64civil society and,32-36community models and,32-36coproduction in,113,117-118,178cornerstone of,82customer service and, 64
New Public Service (continued) defining,3democratic citizenship and,27-32,94efficiency in,166-167framework of,203future of.201-202
government in,66-67,80,83-84 human behavior in organizations and,164-169
implementation of policy in,103,
114-116
invitation to join, 209 leadership and,145-154,156lessons of,43-44,206
New Public Management and,24 Old Public Administration and,5origins of,45policy and,84-87positivism and,40-41postmodernism and, 40-43practice of.186-187principles of,206public administration and,26-27,43-44public administrators in,82,94-102,153-154
public interest and,4,65-67,78-82 purpose of.3-4quality service for citizens and,61-64self-reflection on,207-208themes of,25-27values of,205-206
New York City rebuilding project, 187-190
New Zealand,15,21-22,60,63
NIMBY problem,199
9/11 terrorist attacks,168-170,187 Normative models,22,25,68-70,172
Oakland (California),105 Obligation,paradox of,137Old Public Administrationaccountability and,7,120,129-130client and client service and,58critics of,8-9,25-26defining,203as field of study.5human behavior in organizations and,163ideas of, core,11-12implementation of policy and,111-112leadership and,141-143
Old Public Administration (continued) New Public Management and,23-26New Public Service and,5origin of,5
public administrators in,89-90 public interest and,74-76rational model of,9school of theory and practice and,88themes of,key,6-8,25Wilson and,5-6
O'Neill,Bridget,94
Online forums,176
Open City Hall,121,176
Organization for Economic Development (OECD),97
Organizational culture,161-162 Organizational design,25,106,108-109,142-143
Organizational development (OD) theory,
38
Organizational humanism,36-40 Osborne,David,16-19,23,59,91-92,112,131,143-144
Ostrom,Elinor,113
Ostrom, Vincent,113 O'Toole,Laurence,108-109Ott,J.Stephen,157,162
Palm Bay (Florida),63
Palm Bay Volunteer Service Corps
(PBVSC),63
Palumbo,Dennis,109
Paradoxes accountability,137agency,137blame,137obligation,137public service,56-57
Parker, Lee,80
Participation. See also Citizens;
Discourse; Engagement of citizens active,50,52-53,84,98building,50-54citizenship and,30deliberation and,99-100democratic,51dilemmas of,35government and,50-54,94-98,103-104
greater,96
iegal tradition of,47
Participation (continued)
levels of,97-98
Madison and,47-48 practice of,186-187public spirit and.30role of citizens and,49-50self-interest and,49universal,51
U.S. Constitution and,47-48
Web search for term of,187 Participation Democracy-Citizen
Consultation of the Swedish Association of Local Authorities andRegions,183,196
Participatory organizations,180-183
Pataki, George E.,190
Pateman, Carole,49,53
Payton, Stephanie,80
Peak Democracy (nonpartisan company),
176
People's Portrait Project,180 Performance measurement,178Pericles,116
Personal responsibility,122
Personality and Organization (Argyris),
37
Peters,B.Guy,107,110 Peters,Tom,61
Phoenix(Arizona),104,178
Piscataqua Sustainability Initiative,148 Plano's Workplace CARES (City
Advocates Recruiting Employees into Service)program,58Plas, Jeanne M.,169Pluralism,71-72,77-78Pocock,J.G.A.,46
"Police Poetry Calendar,"40
Policy. See also Implementation of policy citizens and.95-96
collaboration and,103 flaws in current development of,97New Public Management and,84-87New Public Service and,84-87public administration and,6-7,89-90public administrators and,25,90-92sciences,97
settings of decision making and,149 steering organizations in developing,144
Policy implementation.See Implementation of policy
Polis,46,72-74
Political process theories,70-72 Politics,6-7,49,75,77-78Pollitt, Christopher,15,21Portland (Maine),40Portland (Oregon),81Portney,Kent,80
Portsmouth, New Hampshire,148 POSDCORB,7-8
Positivism,40-41 Postmodernism,40-43,101Potter,Jenny, 63-64Power,145-146Pranger,Robert,49,52
Preface to Democratic Theory, A (Dahl),
71
Pressman, Jeffrey,105-106
Primal Leadership (Goleman, Boyatis,
and McKee),152-153 Principal agent theory,164Privatization,116,133Public administration.See also
Government; New Public
Management; New Public Service;
Old Public Administration accountability in,120,125-129American reform of,16-20Australia's reform of,15-16,21-22,60Belgian reform of,60books on,key,32British reform of,16,60citizens and,81citizenship and,32,56Dimock's (Marshall) view of,8efficiency and,6-8,25,133evolution in thought and practice,8-9,24
Frederickson and,40 French reform of,60giants of,91Goodsell's view of,81new attitude toward,3-4New Public Management and,26,39-40New Public Service and,26-27,43-44,82
New Zealand's reform of,15,21-22,60 normative model of,22organizational development and, 38policy and,6-7,89-90politics and.6-7postmodernism and,42-43
Public administration (continued)
public interest and,4,65
public management versus,20
rational choice model and,25 rational model of,9,20,37-38,41responsiveness to citizensconcerns
and,8
serving citizens and,4
social equity and, 40
soul of,4
steering of society and,3-4,83-84,102
symposium on,32,187
Waldo's view of,8
Wamsley's view of,81
Public Administration Review symposium,32,187
Public administrators
accountability of,57,88
in active citizenship, 84 citizen-centered government and,
creating,32
as citizens,56
citizens and,36,45
decisions of,79 entrepreneurship and, 91-93,95implementation of policy and,103-104integrity of,57
listening to public and,3,43
in New Public Management,91-93,
133-134
in New Public Service,82,94-102,
153-154
in Old Public Administration,89-90 policy and,25,90-92
public interest and,65,75-76
responsibility of.57,153
roles of,88-89,204 serving rather than steering and,3-4
Public choice theory
concepts,10-11
democratic citizenship and,27-30,164 human behavior in organizations and,164
New Public Management and,10-11, 21,92-93
principal agent theory and, 164
public interest and,77 rational choice model and,39self-interest and,27-30,93
Public good,52
Public hearings,49-50
Public interest
abolitionist views of,70
citizenship and,83
Cochran's theory of,68-70,72 defining,67-69
under democracy,69 discourse and,80government and,64
Herrings theory of,69,75
historical perspective of,68 importance of,31
Lippman's theory of,67
in market model,72-73
Miller's (Trudi) theory of,77-78
New Public Management and,76-78
New Public Service and,4,65-67, 78-82
in normative models,68-70
Old Public Administration and,74-76 pluralist view of,71-72in polis,72-74
political process theories and, 70-72 public administration and,4public administrators and,65,75-76public choice theory and,77Redford's theory of,69Schubert's theory of,67,70,75,79self-interest and,74
in shared value model,72-74,103 Smith's theory of, 67,71
Sorauf's theory of,67
Stone's theory of,72,77
Public judgment,99
Public Management Service Working Group on Government-CitizenConnections (OECD survey),97
Public management versus public administration,20
Public managers. See also Public administrators
Argyris's view of,37
city,6
Golembiewskis view of,38
in New Public Management,13-14,26 in organizational development theory,38
self-interest and,206
Public policy schools,20
Public problems,65-66,149-150
Public sector. See Government; Public
administration
Public servants. See Public administrators;
Public service
Public service. See also New Public
Service
accountability in,119-120 citizenship and, extension of,54-57historical perspective of,45ideals of,4,164-169
individual thoughts on,207 listening to public and,3paradox of,56-57responsibility in,119serving rather than steering and,3-4
Public Service Week (PSW),167
Public spirit,30-31
Pursuit of Significance, The (Denhardt,
Robert B.),204
Pusey, Michael,22
Putnam,Robert,34
Quality measures,62-63
Quality service for citizens,61-64
Racism, discourse on,96
Radaway, Lawrence I.,126-127
Rational choice model,25,37-39
Rational discourse,101-102
Rational model,9,20,37-38,41 Rawlings, Kelly Campbell,172,180Reading(Massachusetts),102
Redford, Emmett S.,51,69,79
Redwood City (California),151
Reich, Robert,96-97
Reiley, Alan C.,142
Reinventing Government (Gaebler and
Osborne),16,91,93
Representation of citizens,63
Responsibility administrative,125-129causal,127criteria of, language of,126
democracy and.121
democratic citizenship and,54-55 functional,122
Mosher's view of,121
personal,122
of public administrators,57,153
in public service,119
questions of,120
Responsibility in Government(Spiro),
127
Responsible Administrator, The (Cooper),
128
River Haven campground (California),73
Roberts,Nancy,182,186-187
Roethlisberger, FJ., 159
Rohr,John,80-81
Romzek, Barbara S.,129
Rosen,Bernard,130
Rousseau, Jean-Jacques,47,49,53,116
Ruscio, Kenneth,66-67,79
San Jose (California),176
Sandel, Michael, 27-30
Scalar principle.142
Schattschneider, E.E.,71
Schein, Edgar,162
Schneider, Anne Larason, 90
School of theory and practice,88
Schubert, Glendon,67,70,75,79,81
Scientific management,7,22,111-112, 157-158,164
Sederberg,Peter,110
Self-interest
altruism and,30
government and,27-30,48 participation and,49
public choice theory and,27-30,93 public interest and,74public managers and,206public spirit and,30-31
Tocqueville and,47
Self-reflection,207-208
September 11, 2001, terrorist attacks, 168-170,187
Service America(Albretch and Zemke),
59
Service delivery,35,143-144,178
Service quality for citizens, 61-64 Shakespeare,William,209
Shared leadership,140-141,148-154, 168-169
Shared value model,72-74,103 Simon,Herbert,9-11,25-26,37,41Small-group information sharing,175Smith,Howard,67,71
Social equity,40,87
Social media and engagement of citizens, 133,175-176
Sojourn Theater(Oregon),81
Sorauf,Frank,67
South Texas community,180
Spiro,Howard,127-128 Staats,Elmer,165Stand-alone surveys,174Standards and government, legal and
political,87-88
Steering organizations,144 Stivers, Camilla,23,32,95Stone,Deborah,72-74,77Strategic Plan of the City of Bolzano,200Street-Level Leadership,204-205Suggestion boxes for employees,163Sundeen,Richard,115Surveys,citizen,174-175
Sustainability initiatives,52,87,148,168 Sweden,183,196-199
Swedish Association of Local Authorities and Regions,183,196
Taylor, Frederick W.,7,25,158,164 Technology,85,133,175-176Terry, Larry D.,22-23,91
Texas, 58,180 Thatcher, Margaret,16Theory X and Theory Y,159,164Theta values,21
Thomas, John Clayton, 94,178 Thompson, Dennis,51,57Thomson, Ken,80Tocqueville,Alexis de,47-48,52Top-down models, 25,106,108-109,142Tornatzky, Louis,107
Torres, Lars Hasselblad,173,187 Total quality management,22Transformational Public Service (Kingand Zanetti),32
Truckee Meadows Tomorrow,137 Trust,34-35,45,67,74,79-8022-Million-Pound Carbon Diet Club,115Type ⅢI errors,107
United States
Constitution,47-48
Declaration of Independence,48 reform of public administration, 16-20University of California at Santa Cruz,177
University of Michigans Survey
Research Center,34-35 University of Southern California,187
Value-critical examination of human
experiences,41
Values,9,11,21-22,205-206
Values based leadership,145-148, 153-154
Van Horn,C.E.,108
Van Meter,D.S.,108
Vancouver(Washington),117
Ventura(California),73,173
Verrado(HOA),181
Vietnam War,33
Vinzant,Janet,154
Wagenaar,H.,100
Waldo,Dwight,8,25,36,161
Walzer, Michael,56
Wamsley,Gary,81
War on Poverty, 94
Washoe County (Nevada),137
Water consumption reduction,151
Watsonville (California),177
Weber,Edward,135-136
Weber,Max,157-158
Weeks, Edward C.,31,80
Wellington (New Zealand),63
Westminster City Council (London),
133
White,Leonard,7,142-143
Wikiplanning project, 176
Wildavsky,Aaron,105-106
Willoughby,W.F.,7,141-142
Wilson,Woodrow, 5-7,25,75,105,
120,141
"Witness Our Schools"dramatization,
81
Wolin,Sheldon,52-53
Woolum, Janet,178
World Trade Center collapse (2001),
168-170,187
World Trade Organization(WTO),
85
Yankelovich,Daniel,99
Yeatman,Anna,21-22
Zanetti,Lisa,32
Zemke,Ron,59
人大版公共管理类翻译（影印）图书
公共行政与公共管理经典译丛
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公共管理名著精华：“公共行政与公共管理经典
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吴爱明 刘晶 主编
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公共管理导论（第四版）
［澳］歐文·E·休斯 著 张成福马子博等译
48.00元
政治学（第三版）
［英］安德鲁·海伍德 著 张立鵬 译
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［美］威廉·N·邓恩著 谢明等译
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［美］ 詹姆斯·E·安德森著 谢明等译
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［美］戴维·H·罗森布魯姆 等 著 张成福等译校
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［美］费勒尔·海迪著
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［美］唐纳德·E·克林納等著
孙柏瑛等译
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张秀琴译音正权校
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［英］罗德·黑格 马丁·哈罗普著 张小劲等译
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［美］罗伯特·B·登哈特 著 扶松茂丁力 译 竺乾威 校
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［美］愛伦·魯賓 著 叶娟丽马駿等译
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［美］戴维·约翰·法默爾 著 吴琼译
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［韓］河连燮 著 李秀峰柴宝勇译
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［美］玛丽·E·蓋伊等著
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［美］B·盖伊·彼得斯 著 吴爱明等 译 张成福 校
38.00元
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［美］拉塞尔·M·林登著
汪大海等译
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公民治理：引领21世纪的美国社区（中文修订
版）
［美］理查德·C·博克斯 著 孙柏瑛等译
38.00元
持续创新：打造自发创新的政府和非营利组織
［美］保罗·C·莱特著 张秀琴 译音正权 校
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政府改革手册：战略与工具
［美］戴维·奥斯本等 著 谭功荣等 译
59.00元
公共部门的社会问责：理念探讨及模式分析
世界银行专家组 著 宋涛 译校
28.00元
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著译者
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公私合作伙伴关系：基础设施供给和项目融资的 全球革命
［英］达霖·格里姆赛等著 济邦咨询公司 译
29.80元
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［美］丽莎·乔丹等 主编 康晓光等 译冯利 校
32.00元
市场与国家之间的发展政策：公民社会组织的可
能性与界限
［德］康保锐著
隋学礼译校
49.80元
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［澳］凯思·麦基 著 丁煌 译 方兴 校
30.00元
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新有效公共管理者：在变革的政府中追求成功
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［美］史蒂文·科恩等 著 王巧玲等 译 张成福 校
28.00元
驾御变革的浪潮：开发动荡时代的管理潜能
［加］加里斯·摩根著
孙晓莉译刘霞校
22.00元
自上而下的政策制定
［美］托马斯·R·戴伊著 鞠方安等 译
23.00元
政府全面质量管理：实践指南
［美］史蒂文·科恩等著 孔宪遂等 译
25.00元
公共部门标杆管理：突破政府绩效的瓶颈
［美］帕特里夏·基利等 著 张定淮 译校
28.00元
创建高绩效政府组织：公共管理实用指南
［美］马克·G·波波维奇主编 孔宪遂等 译耿洪敏校
23.00元
职业优势：公共服务中的技能三角
［美］詹姆斯·S·鲍曼等 著 张秀琴 译 音正权 校
19.00元
全球筹款手册：NGO及社区组织资源动员指南
（第二版）
［美］米歇尔·诺顿 著 张秀琴等 译 音正权 校
39.80元
公共政策经典译丛
书名
著译者
定价
公共政策评估
［美］弗兰克·费希尔著 吴爱明等 译
38.00元
公共政策工具——对公共管理工具的评价
［美］B·盖伊·彼得斯等编
顾建光译
29.80元
第四代评估
［美］埃贡·G·古贝等 著 秦霖等 译 杨爱华 校
39.00元
政策规划与评估方法
［加］梁鹤年 著
丁进锋译
39.80元
当代西方公共行政学思想经典译丛
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Janet V.Denhardt and Robert B. Denhardt
The New Public Service: Serving,not Steering,3e(Armonk,NY:M.E.Sharp,2010)
Copyright @ 2011 by M.E.Sharpe,Inc. Translated by arrangement.
Simplified Chinese edition ◎ 2016 by China Renmin University Press.
All Rights Reserved.
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[注]参见国家行政学院编译：《西方国家行政改革述评》,142页，北京，国家行政学院出版社，1998。
[注] C. Hood,"A Public Management for all Seasons?",Public Administration,1991,69(Spring),pp.3-19.
[注]Christopher Pollitt,Managerialism and the Public Service:The Anglo American Experience, Basic Blackwell,1990,p.7.转引自Larry D.Terry,Administrative Leadership, Neo-managerialism,and the Public Manage-ment Movement,Public Administration Review, May/Jun 1998,Vol.58,pp.194-200。
[注]Donald Kettl,"The Global Revolution in Public Management: Driving themes, Missing Links",Journal ofPolicy Analysis and Management,1997,16(3),pp.446-462.
[注]关于管理的自由化，Light在其著作中有详细的论述。参见Paul C.Light,The Tides of Reform:MakingGovernment Work 1945—1995,Yale University Press,1997。
[注]B.Guy Peters,The Future of Governing:Four Emerging Models, University Press of Kansas, 1996,p.28.
[注]Charles Fox,Reinventing Government As Postmodern Symbolic Politics.,Public Administration Review,1996,56(3),pp.256-261.
[注]Hindy Lauer Schachter,Reinventing Government or Reinventing Ourselves, State University of New York Press, 1997.
[注]Larry D.Terry,Why We Should Abandon the Misconceived Quest to Reconcile Public Entrepreneurship withDemocracy,Public Administration Review , 1993,53(4), pp.393-395;“Administrative Leadership, Neo Managerialism,and the Public Management Movement,Public Administration Review,1998,58(3),pp.194-200.
[注]Richard T.Green and Lawrence Hubbel,"On Governance and Reinventing Government", in Gary L. Wamsley &.James F.Wolf ed., Refounding Democratic Public Administration,Sage Publications,Inc.,1996,pp.38-62.
[注]Robert B.Denhardt & Janet Vinzant Denhardt,The New Public Service, Serving Rather than Steering,Public Administration Review,2000,60(6),pp.549-559.
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